The present conditions and the documents mentioned in it, establish the conditions that govern the use of the web site brottdog.com of which United Alabaster, S.L. is the holder with CIF B-43568336 and business address in Cami de Barberá s/n 43424 Sarral (Tarragona), being its trade mark one of their trade marks.
Please read the conditions carefully before using this web site. By using it or placing an order, you agree to be bound by these terms, if you don’t agree with all the conditions, you should not use this web site.
These conditions could be modified. It is your responsibility to read them regularly as the current conditions when using the web site will be the ones applicable to you.
1 EXTENT OF THE CONTRACT
The present General Conditions of Purchase are applied to the sale of all the products of United Alabaster through their web site to consumers to whom their orders in Europe (only euro zone) can be delivered.
The company states that the web site is aimed at people over the age of 18 . If you are under 18 years of age , we recommend consulting this information with your parents or guardians.
2 YOUR DATA AND YOUR VISITS TO www.unitedalabaster.com
3 USE OF OUR WEB SITE
When you place an order through this web site, you declare that you are 18 years old or older and have legal capacity to form binding contracts.
4 AVAILABILITY OF THE PRODUCTS
All the orders are subject to the availability of the same. In this regard, if there are difficulties in supplying the products or if there are not items left in stock, we will refund you any amount that you may have paid.
Our items can be available in other points of sales through our distribution/resellers network.
5 CANCELLATION OF AN ORDER
We reserve the right to withdraw any item from this web site at any time and withdraw or modify any material or contents of the same.
We will always try to process all the orders, but there may be circumstances that could force us to cancel an order after having sent the confirmation of the order. Therefore we reserve the right to do it at any time without being liable to you or any other party.
Delivery will be made at the address that you provide us, which can be different from your habitual residence. We can also send the delivery to your workplace or even to a third person to whom you wish to give a present. In any of the situations, the identification of the buyer or the person to whom the product is addressed, will be required by means of an official document that identifies the person and the signature of the delivery note.
The delivery time stated in the web site is purely indicative. Nevertheless, United Alabaster will do its best to comply with the timetable, not being liable in the case of exceeding the initial period.
7 DELIVERY FAILURE
If it was imposible to deliver your order after 2 attempts, the transport company will store the product for 15 days so that you can collect it . Besides, we will leave you a note explaining where your order is and how to collect it. If you are not in the place of delivery at the set time, please contact us or the transport company to arrange the delivery another day.
After 15 days, if the order has not been delivered for a cause not attributable to us,we shall be authorized to recover the products without the possibility of any claim.
8 PRICE AND PAYMENT
The price of the products will be the one stipulated at any time in this web site except in the case of error. In case of an error, we will notify you as soon as posible, giving you the option to confirm the order at the right price or cancel it. If we can’t contact you, we reserve the right to reimburse the amount of the order and cancel it.
The prices in this web site are in EUROS with VAT included, but delivery expenses are not included. These expenses will be added to the total amount according to what it is stated in the Delivery paragraph. The delivery of the order may be subject to duties.
You will be able to pay by credit card, Visa, Master Card, through PayPal or bank transfer. To minimize the risks, the credit card data will be encoded. Your credit card will be charged at the time you confirm your oder.
When you confirm the order, you are confirming that the credit card belongs to you.
Credit cards will be subject to validation checks and authorization by the card issuer, if the issuer does not authorize the payment, we are not resposible for any delay or non-delivery and we will not be able to formalize the sale.
10 EXCHANGES/ RETURNS
If you are not completely satisfied with your purchase, you can return the items within 15 calendar days from their purchase date and receive a reimbursement or exchange the items provided that the items have not been used and they are in the original packaging.
Defective items will be replaced or reimbursed after being checked by our team.
Only online returns of items purchased directly from www.unitedalabaster.com are accepted. If you have purchased a product from an authorized distributor of United Alabaster, you should contact the shop to process the exchange or return.
We do not accept returns of gift vouchers.
How to make a return
1 Contact us through e-mail email@example.com or by telephone + 34 977 89 06 80 indicating your name, order number, delivery code and the reason for the return.
2 Once we have checked the information, we will tell you how to proceed with the resend of the product according to the method you have chosen. The resend must be forwarded to the following address:
United Alabaster S.L.
Cami de Barberá, s/n
3 The item must be inside its original packaging, without having been used and in perfect condition. We will proceed the return within a maximum period of 15 days after the reception of the item by registered post and if it complies with the requirements we will return the charge of your purchase in the same way that the payment was made (without delivery expenses).
Returns of damaged products and wrong deliveries
In this case United Alabaster will cover the cost of the delivery expenses for the return of damaged products, as well as the resend of a new product.
United Alabaster does not take in charge the duties due to returned items from international destinations. The deliveries must be categorized at the post office or transport company as “ Returned items under guarantee”
At United Alabaster , we do our best to ensure that the descriptions and specifications of the products are accurate and correct with as much detail as posible. The colours that appear in the web site are an accurate representation of the original . However, it is possible that they may vary slightly from the colours of the actual product due to the resolution of your screen or browser.
We are not responsable for any damages that may be caused by a fortuitos event or force majeure, strikes, wars,malfunctioning, maintenance operations, interruptions or operating errors, impossibility of access, lack of availability or an interrupted service of the web site, loss of data, delivery / collecting order delays and in general for any event that makes the correct fulfillment and functioning of our services impossible. It will be understood that our obligations will be suspended during this period and once it is finished, we will find a solution to process the order.
In the event that United Alabaster could be held liable for any reason, this resposibility would be limited to the amount paid by the user.
United Alabaster is the holder of all the Intellectual and Industrial rights that appear in the web site www.unitedalabaster.com as well as the elements contained in it, particularly the images, video, texts, trade marks and logos, color combinations, structure and design. All rights are reserved. Under the provisions of the Royal Decree 1/1996 approving the Restated Text of the law of Intellectual Property, article 17, it is expressly forbidden to reproduce, distribute and disseminate publicly including the making available-modality of all or part of the contents of the web site for commercial purposes in any format and by any technical means without the authorization of United Alabaster.
United Alabaster and its logo are copyright of United Alabaster S.L
13 VIRUS, HACKING AND OTHER COMPUTER ATTACKS
We will not be liable for any damage or loss as a result of an attack of denial of service, virus or any other programme or technologically harmful or malicious material that can affect your computer, computer equipment, data or materials ,as a result of the use of this web site or the downloading of contents from the same web site or the ones that the web site redirects.
14 LINKS FROM OUR WEB SITE
In the case that our web site has links to other web sites and third party sites, such links will be provided for information purposes only , without having any control over the contents of those web sites or material on our part. Therefore we shall not be liable for any damage or loss as a result of their use.
All our products have a two-year guarantee. In the case of any anomaly at the time of delivery , you should contact us immediately.
This guarantee does not cover the rippings or breakage due to misuse. It does not cover the wear of the materials due to the use either.
The replacement item will be the same or similar to the original in case the original stock has run out.
In the case of receiving a hit or damaged packet , this should be recorded in the delivery note of the trasport company, otherwise, we will not be held responsible and you should contact the trasport company.
16 OFFER VALIDITY PERIOD
The deals offered in unitedalabaster.com are valid until the end of stocks. In the case that the product was not in stock, we shall reimburse the total amount paid by the customer or he will be offered another product of similar characteristics or even better.
17 APPLICABLE LAW AND JURISDICTION
The terms and conditions applied to this web site and all the relationships possibly derived from it are safeguarded by the Spanish legislation. Any dispute arising from , related to or derived from the access and use of this web site shall be submitted to the exclusive jurisdiction of the courts of Tarragona, España, and the user expressly waives his right to any other jurisdiction to which he might otherwise have a right.
18 CUSTOMER SERVICE
If you have any doubts, claims or enquiries about our products or the operation of our online shop, you can contact us through the e-mail firstname.lastname@example.org or by telephone at + 34 977 89 06 80.
At United Alabaster , we are interested in your opinión. We would be very pleased to receive your comments or suggestions. You can do it through our contact form.